Support

Riser uses iOS system alarms, which ring even in Silent mode and Focus. Check Settings › Riser › Alarms is allowed, and that the alarm is switched on in the Alarms screen. Try Alarms › edit an alarm › Test the full alarm in 1 minute, then lock your phone.

Tap Start Mission on the alarm and finish it. That's the point! If you press Stop instead with Escape-proof on, the alarm rings again after the delay you choose (10 seconds by default, or 30 seconds, 1 minute or 5 minutes) and keeps coming back for up to an hour. You can change the delay or turn Escape-proof off in the Alarms screen or Settings.

Squats: lean your phone about 2 m away, facing you, so your whole body including your knees and feet is in view.

Push-ups: set the phone on the floor about 1.5 m to your side so it sees you side-on.

Good lighting helps. If camera access is off, Riser falls back to motion sensors. You can also pick the Item Hunt or Brain Warm-up mission instead.

Move closer so the object fills most of the screen, and hold steady for a second. Good light helps. The object is ticked off once it's recognised a few times in a row.

Missed alarm mornings add up:

• a small gloom cloud after 2 in a row
• a cold after 3
• stuck in bed after 5

Win just one morning and your buddy recovers. You never lose levels, decor or hats.

Riser counts back 8 hours from your next alarm: five 90-minute sleep cycles plus about 30 minutes to fall asleep. It's a general wellness tip, not medical advice.

Restore: in the app, tap the ⚙️ gear at the top left of the home screen › Restore purchases.

Cancel: on your iPhone, go to Settings › [your name] › Subscriptions › Riser. Refunds are handled by Apple at reportaproblem.apple.com.

Apple gives each Apple Account one free trial per subscription. If you've already had a Riser trial, the app shows the regular price instead, and the App Store won't offer the trial again.

Yes, if you set up the new iPhone from an iCloud or computer backup: your island, streak and alarms are part of the app's data in that backup. Riser+ always comes back with Restore purchases on the same Apple Account. If you delete the app or set up a phone without a backup, your island starts fresh.

Everything Riser stores lives on your iPhone (and in your own iPhone backups). Deleting the app removes it from the device. Riser has no accounts. For the anonymous purchase record kept by our payment partner, email us and we'll delete it.