Support
We're here to help you (and your sprout) get up in the morning.
Email us any time at james@withriser.com. We usually reply within two business days.
Frequently asked questions
My alarm didn't ring
Riser uses iOS system alarms, which ring even in Silent mode and Focus. Check Settings › Riser › Alarms is allowed, and that the alarm is switched on in the Alarms screen. Try Alarms › edit an alarm › Test the full alarm in 1 minute, then lock your phone.
How do I stop the alarm?
Tap Start Mission on the alarm and finish it. That's the point! If you press Stop instead with Escape-proof on, the alarm rings again a minute later. You can turn Escape-proof off in the app's Settings.
Push-ups or squats aren't counting
Squats: lean your phone about 2 m away, facing you, so your whole body including your knees and feet is in view.
Push-ups: set the phone on the floor about 1.5 m to your side so it sees you side-on.
Good lighting helps. If camera access is off, Riser falls back to motion sensors. You can also pick the Brain Warm-up or Morning Walk mission instead.
Item Hunt can't find an object
Move closer so the object fills most of the screen, and hold steady for a second. Good light helps. The object is ticked off once it's recognised a few times in a row.
Why does my sprout look sick?
Missed alarm mornings add up:
- a small gloom cloud after 2 in a row
- a cold after 3
- stuck in bed after 5
Win just one morning and he recovers. You never lose levels, decor or hats.
How is my bedtime calculated?
Riser counts back five 90-minute sleep cycles plus about 15 minutes to fall asleep from your next alarm. It's a general wellness tip, not medical advice.
Restore purchases or cancel Riser+
Restore: in the app, open Journal › ⚙️ Settings › Restore purchases.
Cancel: on your iPhone, go to Settings › [your name] › Subscriptions › Riser. Refunds are handled by Apple at reportaproblem.apple.com.
How do I delete my data?
Everything Riser stores lives on your iPhone. Deleting the app removes it. Riser has no accounts.